Shipping and Return Policy
US Domestic Shipping All orders are processed within 1-7 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone. Average 3 business day production Average 7-10 business day delivery Flat rate of $12.99 Used for US destinations only Limited destination tracking Address change not available Economy is always a flat rate and does not change due to volume. Please calculate shipping costs using $12.99/product. Based on items ordered and manufacturing locations, packages may be shipped separately per order. International Shipping Average 3 business day production Average 7-10 business day delivery Flat rate of $16.99 Used for international shipments Real-time destination tracking Address change available International shipping is always a flat rate and does not change due to volume. Please calculate shipping cost using $16.99/product. Based on items ordered and manufacturing locations, packages may be shipped separately per order. Shipping Locations Our manufacturers are based in USA, UK, Canada & China. Although our company is based in the US, our manufacturing partners are located across the globe. Depending on which item you purchase, your items may be shipped from USA/Canada, China, or United Kingdom (or other regions), however the average production and shipping times will remain unchanged. Our Open-Box Electronics section will be shipped from our warehouse located in Rockford,IL USA FAQ Why can’t I ship to a PO Box? We suggest using an alternative address such as your business address to ship to instead. Reason one: PO boxes typically are not large enough for packages, therefore the package would be shipped back to us and the package would risk being disposed by the carrier if shipped back. Reason two: Since we are an international company, our private shipping carriers are not able to deliver to PO Boxes. Only USPS is allowed to deliver, which we currently do not use as a carrier. Why is my package held at customs? The package sent to the destination country can be held by officials when imported into that country for a variety of reasons. When a package is passed through customs, the clearance process is contingent upon many factors including the customs destination country it’s inspected by. Please refer to your countries Custom Border Protection for exact regulations. You may use the information below for general guidelines: On average, packages may be held at customs for up to 72 hours. In rare occurrences, packages can be held up to 30-45 days. Reasons a package may be held at customs include but not limited to a physical inspection of the merchandise, possible trademark violation, formal entry is required, outstanding taxes, or inadequate paperwork. If packages are not able to pass clearance, packages will be shipped back to the shipper, and assessed for reshipment. On average, it can take 10 days to receive the package. If packages are cleared for reshipment and at no fault of the receiver, HYPROINC Media will immediately upgrade shipping to Express and reship free of charge. Our manufacturer works directly with the carrier to clear the merchandise through Custom Boarder Protection in that designated country and will inform you of all communication and tracking of your merchandise. What if I haven’t received my package? Lost, Stolen or Undelivered Packages Important! Undelivered packages caused by you/your customers because of an incomplete address, HYPROINC Media will not be able to refund or reprint. Please make sure before submitting an order all information is accurate and complete. For orders with the correct shipping address, the following applies: International Shipping If you have not received your package within 14 days of the shipped date or you believe it has been lost or stolen, you may call the shipping carrier directly as the customer or please notify HYPROINC Media within 14 days of the shipped date. We will refund or reprint free of charge and file a claim on your behalf. If you have not inquired with HYPROINC Media about a missed, lost, stolen or undelivered package within 14 days of the ship date, HYPROINC Media will not be able to refund orders who select Express or Premium. Standard US Domestic Shipping Undelivered Packages If you have not received your package within 20 days of the shipping date, please notify HYPROINC Media. Our manufacturer will file a claim on your behalf with the carrier and will issue a reprint free of charge with the same shipping method. If you have not inquired with HYPROINC Media about an undelivered package within 20 days of the ship date, Our manufacturer will not be able to refund orders. The following exceptions apply: During the 20 day period, your delivery times include national holiday’s which can delay the delivery date by additional days or an extended holiday (including Chinese New Year) which can delay the delivery date but with proper notification before submitting an order. If it is an undelivered package which is caused by you/your customers incomplete address, HYPROINC Media will not be able to refund orders or reprint. Packages will not be rerouted to Kin Custom and may be disposed by the carrier which HYPROINC Media is not at fault for. US territories or an APO address shipping can range from 15-35 days or longer in some cases. Please contact support@hyproincmedia.com for status after 40 days. Lost or Stolen Packages If you have not received your package and you believe it has been lost or stolen, please call your local shipping facility or contact HYPROINC Media within 20 days of the shipped date. Our manufacturer will file a claim on your behalf with the carrier and will issue a reprint free of charge with the same shipping method. If you have not inquired with HYPROINC Media about lost or stolen package within 20 days of the ship
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